Relier Group

Summary

We are now seeking a talented Store Manager to join our Global Luxury Brand in their busy Chadstone and Emporium Boutique

Our client is an iconic Australian Label with stand-alone stores across Australia, the United States, the UK and Europe. They have an incredibly strong track record for internal succession into higher retail and support office roles. The brand is stocked in the globe's most premium online stores and in a fashion leader known for their original prints and beautifully made luxury pieces.

In this role, you will lead, train, manage, motivate, and develop the store team to achieve sales in line with set targets. You will continue to ensure that the team is creating a lasting client relationship with both new and existing clients, and provide exceptional service levels to ensure that clients enjoy an elevated luxury shopping experience.

Overview

We are now seeking a talented Store Manager to join our Global Luxury Brand in their busy Chadstone and Emporium Boutique

Our client is an iconic Australian Label with stand-alone stores across Australia, the United States, the UK and Europe. They have an incredibly strong track record for internal succession into higher retail and support office roles. The brand is stocked in the globe's most premium online stores and in a fashion leader known for their original prints and beautifully made luxury pieces.

In this role, you will lead, train, manage, motivate, and develop the store team to achieve sales in line with set targets. You will continue to ensure that the team is creating a lasting client relationship with both new and existing clients, and provide exceptional service levels to ensure that clients enjoy an elevated luxury shopping experience.

The successful candidate will have:

• Previous experience as a team leader

• Luxury experience will be viewed favourably for this position

• Experience in KPI delivery and optimisation across sales, wages, average sale, client spend, stock management and online order management 

• Experience in leading a high-performance team 

• Results Driven

• Strong Integrity

• An Optimistic Outlook

• Team Oriented Leadership Style

• A strong passion for internal career development

• A clear passion for luxury service and luxury styling

Key Responsibilities

• Ensure client satisfaction is achieved by all team members and that sales & brand expectations are upheld across all business KPIs 

• Analyze the store sales and take necessary action to maximize sales opportunities 

• To identify the succession plan required to develop strong career paths for all team members in collaboration with Line Manager

• Build solid client relations and generate a returning Client base 

• Provide weekly feedback to the B&P team concerning stock issues that may impact sales in-store 

• To provide consistent feedback to the Assistant Manager & the team on their performance including conducting appraisals and performance development plans

• Effectively monitor sales by category and by season in order to request stock and increase the sales of the store

• Proactively build personal relationships with high-value clients and develop the store team to understand clients’ fashion and lifestyle preferences 

• Identify clients’ expenditure and trends season on season, and provide feedback to the B&P team follow up with the relevant strategy 

• To ensure that all team members achieve a superior standard of product knowledge to maximize sales 

• Take a detailed approach to client relations and database management by engaging and maintaining professional relationships, ensuring accurate details are added and that appointments and thank you emails are managed in line with the brand policies and procedures

• Use the business CRM at an optimised standard to ensure all client communications and employee relations documentation is managed in line with expectations

• Ensure training and development opportunities are offered to all staff members across onboarding, product training, shopping experience training and store presentation standards

• Create an enjoyable working environment that promotes passion, focus, results, and inclusivity 

• Communicate with your Field Trainer, Line Manager, and other Retail Department leaders to support with the ongoing training and development of the store team 

• Prepare, manage and execute the Visual Merchandising launches to ensure that a consistently high standard of Visual Presentation is achieved and reflective of the brand directive 

• Have a thorough understanding of loss prevention procedures and ensure stock levels, discrepancies and transfers are meticulously managed